Frequently Asked Questions

Clear answers about our technology, usage, shipping, and support to help you buy with confidence.

Product & Technology

Tilt the grinder to about 45 degrees and the built-in gravity sensor automatically activates the motor and ceramic grinder. When returned upright, it stops automatically. No buttons and no twisting required.

Yes. TiltIt uses AAA batteries, allowing you to quickly replace them whenever needed so the grinder is always ready to use without waiting for recharging.

TiltIt uses a robust, low-power motor designed for efficient energy consumption. With normal household use, batteries typically last around 9–12 months.

Rechargeable batteries eventually degrade and can turn the entire device into e-waste if they fail. With replaceable AAA batteries, you can simply swap them in seconds and continue using the grinder without
downtime.

TiltIt uses a high-quality ceramic grinding mechanism because ceramic is durable, corrosion-resistant, and provides consistent grinding performance. It also allows grinding ingredients and seasonings with different hardness and textures.

Yes. The grinding coarseness can be adjusted using the knob at the bottom of the grinder, allowing you to select a finer or coarser grind depending on your preference.

TiltIt features a stainless steel body, a durable clear container, and a high-quality ceramic grinding mechanism designed for long-lasting performance.

The LED light helps you see exactly how much seasoning is being dispensed, which is especially useful when cooking or dining in low-light environments.

Usage & Ingredients

Yes. TiltIt works perfectly with salt crystals, black pepper, white pepper, and mixed peppercorns.

TiltIt works best with dry seasonings such as salt crystals and peppercorns. It can also grind other dry ingredients with similar hardness and texture, including some dried herbs, flakes, or spice blends

No. The ceramic grinding mechanism is corrosion-resistant and designed to handle salt crystals and other dry seasonings without rusting.

Yes. Because TiltIt operates simply by tilting, it requires very little effort and can be comfortably used with one hand.

Yes. Simply unscrew the container, refill with salt or pepper, and reassemble the grinder.

The clear container allows you to easily see how much seasoning remains so you know when it needs refilling. It also makes the grinder easier to clean and maintain.

Yes. The exterior can be wiped with a dry or slightly damp cloth, and the container can be cleaned easily to keep the grinder hygienic.

Orders & Shipping

All orders are packed and shipped from our Melbourne warehouse. TiltIt is proudly supported through our Australian website.

We ship daily from Melbourne. Standard delivery across Australia usually takes 2–5 business days depending on your location. Express delivery is also available and typically arrives within 1–2 business days.

Once an order has been placed and shipped, we are unable to amend it. However, if you need assistance, please contact our support team and we will do our best to help.

Shipping promotions may vary depending on current offers or order value. Shipping costs and options are clearly shown during checkout.

Currently we primarily serve customers across Australia and New Zealand.

Support & Warranty

If your order arrives damaged, please contact our support team as soon as possible and include photos of the product and packaging so we can assist you quickly.

Our friendly support team is always happy to help. Simply contact us through our website and we will respond as soon as possible.

Yes. TiltIt products come with a warranty. Full warranty details are available on the product page or by contacting our support team.

If you experience any issues with your order, please contact us and our team will do their best to help resolve the situation.

Purchasing & Gifting

Yes. TiltIt is designed to be a practical and thoughtful gift. The packaging is carefully designed and makes it ideal for housewarmings, birthdays, or anyone who enjoys cooking.

TiltIt is designed with durable materials, a high-quality ceramic grinder, and a robust low-power motor to provide reliable performance and longer battery life.

Yes. If you are interested in wholesale opportunities, please contact us through the Contact page.